Subscription payed but Lightroom says its expired

Question

Renewed my subscription, after it failed due to payment issues. Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying because I cannot do anything for like 2 weeks now.

Anshul_Saini · Answer

Hi @Luiza_Serban0771,

Thanks for reaching out, and I’m really sorry to hear about the ongoing frustration.

I have read-only access to subscription and billing information, and from what I can see, there appears to be a billing failure on your account, which might be the cause of what you’re seeing in the app.

For the most accurate assistance, I strongly recommend posting your query in the Account, Payment & Plan Community: https://adobe.ly/3TiHK5W

The support team there will be able to access your account details and help you resolve this properly.

Best,

Anshul Saini

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