Skip to main content
A
Anonymous
March 18, 2020
Question

Subscription problems.

  • March 18, 2020
  • 1 reply
  • 278 views

I have an issue with my subscription on iPad. I pay the monthly mobile plan, and it's working normally on iPhone but now I can't access on iPad. It seems my primary email changed on iPad and I find nowhere to modify it. 

please help,

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
April 23, 2020

Hi 'Erosas83'

If your Lightroom Mobile Premium service is working correctly on your iPhone, please tap the button " ... " (3 dots) at the top right, and then select Settings.  Sign out of the wrong account on your iPad, and sign back in using the correct email address that shows in Lightroom app Settings on your iPhone.

 

This help page has more info: https://helpx.adobe.com/lightroom-cc/using/work-with-lightroom-mobile-ios.html#settings-menu

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices