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Participant
July 20, 2020
Question

Subscription renewal - can't restore purchase

  • July 20, 2020
  • 1 reply
  • 201 views

I have just subscribed for lightroom premium on iOS app. The money has been withdrawn from my bank account but the app itself still says that "Subscription expired". Pressing "restore purchase" doesn't help. The circle indicator icon doesn't disappear from the screen. What should I do in this case? Would appreciate your help in advance! 

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1 reply

greule
Inspiring
July 20, 2020

I can see an active valid subscription applied to the adobe-id which you use for this forum. Could you try to sign-in with the same adobe-id? Hope this helps - Guido/ lr Mobile QE