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Participant
May 15, 2023
Question

subscription shows that the subscription has expired

  • May 15, 2023
  • 2 replies
  • 623 views

After subscribing on an Android phone it shows that the subscription has expired, but when resubscribing it shows that it is already subscribed.

This topic has been closed for replies.

2 replies

Participant
May 22, 2023

The problem is still not resolved.

Ranjisha Sengupta
Legend
May 22, 2023

Thanks for the details.

Can you confirm if you have tried the above steps?

Participant
May 22, 2023
Yes, I've tried everything and still can't solve this problem.
Ranjisha Sengupta
Legend
May 15, 2023

Hi @仪斌杨41171704 

 

Thanks for reaching out. 

We don't see any plan details with the email ID you reached us with, so can you please share your Adobe ID or DM us your registered email?

Have you tried re-logging into your account? 

Please share screenshots of the error that you are getting.

 

We're here to help, just need some info.

 

Best,

Ranjisha