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Zaicab
Participant
January 15, 2025
Question

Suddenly impossible to download any photo from Lightroom mobile on android

  • January 15, 2025
  • 1 reply
  • 164 views

Until a few months back, I was able to simply select any photo from any album in the app and share-download or share-export to get it on my device, and forward it with eg whatsapp. Then, I started getting the "couldn't complete export" error on every attempt. See screenshot. I let go and assumed the bug would be fixed and the problem would go away by itself... not so... Pls help

 

Note

 

-this happens with every photo, not just a few

-clearing the cache does not help

-reinstalling the app does not help

-yes, the device has ample storage and is up to date

-I presume storage permission is ok, as there is no toggle, and no way to check whether it is switched on

 

 

Seems people have ben having this issue since at least 2018?? I already posted this a few months back, Adobe support jumped in, but then the line went dead 😞

 

1 reply

Zaicab
ZaicabAuthor
Participant
January 22, 2025

@Adobe: I have been forking out €600 each year - I would like one of your 'employees' to at least look at this?

Community Manager
January 24, 2025

Hey @Zaicab! Could you let me know what version of Lightroom Mobile you're using? Also, to check if the storage permissions are set correctly, head to your phone's settings > apps > Lightroom > permissions.

Thanks for your patience!

Best, Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*