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Ainoa23283687cp5l
Participant
February 22, 2022
Question

Suscripción

  • February 22, 2022
  • 1 reply
  • 103 views

Hola, no entiendo porque se me ha cobrado la suscripción el primer día de prueba gratuita.

This topic has been closed for replies.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
February 22, 2022

Hello @Ainoa23283687cp5l 

I see no subscription for the account you used to post your question.  Perhaps you have another account/email ID you used to sign into Lightroom?

 

In short, some of our plans include a trial, and some do not.  For example, you may see the 7-day trial listed for the annual plan, and not the monthly plan.  

 

If you contact Adobe Support and share the email ID you used to sign into Lightroom, they should be able to confirm your plan start date and trial eligibility.  To contact Adobe Support directly please visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

 

Thank you!

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