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Taison36423139rtrf
Participant
March 30, 2024
Question

Sync failed - LR Mobile - Android

  • March 30, 2024
  • 1 reply
  • 133 views
Troquei de celular, e ao reinstalar o LR mobile, percebi que mais de 100 imagens que editei no meu celular anterior estavam com problemas de sincronização.
Como faço para recuperá-los?
Quando tento abri-los, aparece uma mensagem dizendo que deveria abrir o LR no meu celular antigo, mas ele parou de funcionar.


 

 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 18, 2024

    Hey, @Taison36423139rtrf. Welcome to the Lightroom Community. I'll clarify this for you. 

     

    The assets part of the Sync Issues category did not sync up to the Lightroom Cloud; hence, these images can not be recovered without Lightroom intact on the old device. If you have access to the old device, please ensure Lightroom is kept open & wait for the sync to finish. 

     

    If you don't have access to the old device, you can log in to Lightroom Web (https://adobe.ly/3uv2zCA), and look for the Sync Issues category near the Deleted section on the left part of the screen & clear them out from the deleted section. 

    Once the sync issues are removed, you can import the original images again. 

     

    I hope this helps. 

    Thanks! 

    Sameer K

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