Sync & Import Issues

Forum|Forum|3 years ago
November 6, 2022
3 replies
456 views

Dear Lightroom Developers,

I have been using Adobe Lightroom for a while now, and I love it. However, I recently changed phones, and since then, whenever I open the app, the little blue circle on the cloud in the top right just goes around, and no photos appear in the gallery. I then found that the app apparently has a bug, because when I go to preferences > photo import options, the app closes and an alert shows saying the app has a bug, please update the app when the developer has fixed the bug.

Please can you find the issue, and provide an update with a fix so I can continue using the app.

Thank you

Android

This topic has been closed for replies.

E

Ebony269958001my5

Participant

I am having same issue, new phone and still haven't found a solution.

Jim Wilde

Community Expert

What version of Lightroom are you using? What phone model and OS version?

cmgap

Community Expert

Have you tried to delete and reinstall the app?

S

Samuel HarrisAuthor

Participant

Yes, several times.

Loging in is also an issue every time I have done so: almost every time a delayed message will come up saying something about SSL Certificate Authority not trusted. I have never seen anything about and SSL certificate before, and any tester I've found looks like a scam. 😞

Thanks for your help, look forward to your response.

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