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Participant
Aug 24, 2026 11:52 PM UTC
Answered

Sync is disabled and states offline

using lightroom cloud 9.5 on mac tahoe 26.3.1.  Sync is disabled and states offline when trying to share folders.  I've logged out of creative cloud, LR and restarted mac.   uninstalled creative cloud, LR and reinstalled.   same behaviour

Jim Wilde
Jim WildeCorrect answer
Community Expert
Aug 26, 2026 7:18 AM UTC

@Jovial_artistry7990 There was a thread a few months ago about the same issue:

You’ll see there that the user resolved the problem by deleting or renaming the Lightroom Library.lrlibrary package (in your Pictures folder). Be aware that if you do that then you will lose any work that you have done in LrD that hasn’t yet synced to the cloud. Also note that to help Adobe investigate the issue, they would like a diagnostic report taken while the issue is still active, i.e. before you reset the local library. Instructions for doing that are contained in the post from ​@Sameer K, it would be helpful if you can do that.

Sorry I can’t help more, but I haven’t come across that Sync Disabled issue before.

6 replies

Jim Wilde
Community Expert
Community Expert
Aug 25, 2026 9:48 AM UTC

When you click on the cloud icon (does it show a “Pause” icon), top right of the Lightroom screen, does it state “Syncing Paused”? If so, hover over that message and the “Resume Syncing” message should appear, clicking in that should resume full syncing.

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Participant
Aug 25, 2026 6:32 PM UTC

Jim,

thank you for your reply.  It does not - it states “sync disabled”

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Jim Wilde
Community Expert
Community Expert
Aug 25, 2026 7:19 PM UTC

And if you hover the cursor over that message, does it reveal an option to enable or start syncing?

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