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daniels3257036
Participant
February 28, 2018
Answered

Sync issue with creative cloud

  • February 28, 2018
  • 5 replies
  • 1269 views

I sync my photos to creative cloud using the lightroom app on ios (ipad). This works usually well but not recently. It seems some pictures did not get synced and lightroom does not realize it. I can see placeholders on lightroom web (lightroom.adobe.com). When I click on them, I get the picture page without picture and an error that the picture could not be loaded. How can I trigger to resync the pictures or fix this issue?

This topic has been closed for replies.
Correct answer Alex Dixon

We've backed out the change that caused this, and it should be fixed now. Please let us know if any of you are still seeing issues.

Cheers,

Alex

5 replies

J
Josie23389085odpg
Participant
March 1, 2022

I seem to be having this same issue! They were all there, I edited them, and now I can't see them in my app but I can see them online under "sync issues". But everything says it's all synced up. Not sure what to do! 

eullman
eullman
Participating Frequently
March 1, 2018

Totally fixed for me. Thanks!

A
Adobe Employee
Alex DixonCorrect answer
Adobe Employee
March 1, 2018

We've backed out the change that caused this, and it should be fixed now. Please let us know if any of you are still seeing issues.

Cheers,

Alex

    michaelgmaslen
    michaelgmaslen
    Participant
    June 21, 2018

    I seem to have same error / issue (still)

    eullman
    eullman
    Participating Frequently
    March 1, 2018

    This response was added to my thread on this issue:

    Photoshop.com Alex  Feb 28, 2018 2:34 PM (in response to selondon)

    Thanks for raising this to our attention.

    We made a change intended to avoid showing skewed photos after edit in cases of crops/rotates, but it looks like there were some unintended consequences. Once we've backed out this change I'll post another update.

    Re: Cause for Lr CC Web "Error rendering file"?

    Hopefully a fix is coming soon!

    D
    daniels3257036Author
    Participant
    February 28, 2018

    I figured out that I can actually download the picture. So it seems to be there but not all previews or whatever will be used on the web version of adobe lightroom.

    eullman
    eullman
    Participating Frequently
    February 28, 2018

    I have the same issue, reported here: Cause for Lr CC Web "Error rendering file"? Good thinking downloading the image. I hadn't thought to try that, but it works for me, too. So it's a preview thing?

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