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Alina29600025a2wh
Participant
April 26, 2023
Question

Sync issues after re-installing Lightroom on Phone

  • April 26, 2023
  • 2 replies
  • 378 views

Hello,

I recently had to restart my phone and re-install the Lightroom app, but once done, I see that I don't have any photos from 2020 onwards and I'm also missing a lot of presets.

A few months back I uninstalled and installed back the app and everything was ok, but now I have this issue. 

How can I get my work back?

This topic has been closed for replies.

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
April 26, 2023

Hey @Alina29600025a2wh. Welcome to the Lightroom Community. I've checked the email account you used for Community & there isn't an active subscription to Lightroom.

 

If you're using the same email account for Lightroom, then what @selondon has recommended is correct. If you're using Lightroom on iOS, you can try this workflow via iTunes: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

 

You've mentioned "restarting" the mobile device; assuming you meant resetting the mobile device, the device can delete existing caches & temporary files. It might be irrecoverable.

 

We hope you understand.

Thanks!
Sameer K

selondon
Community Expert
selondonCommunity Expert
Community Expert
April 26, 2023

If you are using the free app then you would need to restore the phone from a previous back up.

 

If you have a subscription, then your photos should download from the cloud if you are signed in with the correct Adobe ID.

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