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#evsola
Participating Frequently
September 15, 2022
Question

Syncing issue in Lightroom (Windows)

  • September 15, 2022
  • 1 reply
  • 254 views

Adobe Photoshop Ligtroom 5.5 Windows: How do I remove the download. I have deleted completely the image that the sync problem affects. The announcement "Oh no! A black hole. No photos matching these filters were found."
I can't do anything to stop the download. I reinstalled all Adobe programs and deleted Adobe files, doesn't help. What can I do?

 

 

 

{Title edited by Moderator}

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1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
September 23, 2022

Hi there,

Thanks for reaching out, and sorry for the delay in response. 

Which version of Windows are you using? What download are you looking to remove? 

Have you tried changing your network connection? 

Please log on to Lightroom web (https://lightroom.adobe.com) and confirm if everything is correctly synced and completed before trying any troubleshooting steps. If it is, then log out and log in to the application.

 

You can also try out the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/stuck-syncing.html

 

Let us know if it helps.

Thanks,

Ranjisha

#
#evsolaAuthor
Participating Frequently
September 23, 2022

Original message:
Adobe Photoshop Ligtroom 5.5 Windows: How do I remove the download. I have deleted completely the image that the sync problem affects. So there is no help if i select all the images and import them again in Lightroo, because there is no more images to delete. The announcement "Oh no! A black hole. No photos matching these filters were found."
I can't do anything to stop the download. I reinstalled all Adobe programs and deleted Adobe files, doesn't help.

Ranjisha Sengupta
Ranjisha Sengupta
Legend
September 23, 2022

I guess you have sent the same message as above. Can you let us know the details, please?

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