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NikonColormatcher
Inspiring
September 30, 2023
Answered

Syncing no longer working on iOS

Hi

after update to iOS 17, Lightroom 8.5.1 for iOS is no longer syncing apple photos to my Lightroom account, not automatically nor manually.

am I the only one with this problem?

 Thanks 

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    NikonColormatcherCorrect answer
    Inspiring
    November 1, 2023

    I know I mentioned this in my very first reply, but please check your auto-import settings.  In Lightrroom's in-app settings (tap the 3-dots button at the top right), open the Import options, and confirm you have enables Photos (and perhaps also screenshots and videos if you want those as well):


    Hi, I think version 9.0 of the iOS app fixed it. thanks!

    View reply

    13 replies

    Steven5DC8
    Participant
    October 7, 2023

    Hi I have the same problem since upgrading to Sonoma and IOS 17.  I have full access on, rebooted, etc, but nothing new is syncing to lightroom.  This is very frustrating and I need it fixed since I am paying for the service,

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    Adobe Employee
    Charlie.D
    Adobe Employee
    October 9, 2023

    @Steven5DC8 

    Please see my screenshot that I just added to this thread.  in LR Settings > Import, do you actually have auto add enabled for Photos?

     

    If you search for Lightroom in the iOS app store, there is a new version 9.0 that is now available as an update.  Does that app version improve things?

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    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    October 4, 2023

    I understand your frustration.. I don't have any issues but suggest just a little patience as there will be a new Version anytime soon to coincide with Adobe Max. There may be some issues resolved with iOS 17 most likely.. let's hope yours is resolved. Also what is your phone modalel??

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      Adobe Employee
      Charlie.D
      Adobe Employee
      October 2, 2023

      I can reproduce no issue with importing photos from the iOS 17 camera roll or icloud photos into Lightroom, or syncing those to Lightroom cloud storage.  

      In your iOS Settings > Lightroom, please ensure Photos has "Full Access"

      And in Lightroom app settings, under Import, check that all your Auto Add settings specify the kinds of files you want to import.  If you reinstalled the app, this may have been reset.

       

      You might try rebooting the device, and if you are a paid Lightroom subscriber and the app's cloud status shows no sync is pending, then you could even try reinstalling the app.  If you are using the free app, do not uninstall -- this will delete files and any edits inside Lightroom; only the subscribed app syncs to Lightroom cloud backup

       

      If you are still facing issues, please let us know.  

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      NikonColormatcherAuthor
      Inspiring
      October 2, 2023

      Thanks for replying.

      I am a paid subscriber and I did already try everything you mentioned but that didn't solve it.

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