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piotrp90
Participating Frequently
April 22, 2023
Question

Syncing stuck forever once more time

  • April 22, 2023
  • 2 replies
  • 1591 views

Hi,

 

What is the permanent fix for Lightroom stuck on syncing? It's been like that since couple weeks and through different versions. I'm currently on 6.3.1. The syncing is running in a loop only on my desktop version - all other devices are OK. 

 

When I go to all pictures on my desktop and I look for photos still being synced, I get 0 results. The deleted folder is empty. I also tried checking "sync issues" in the web version with no luck (I simply don't have it). I removed the local cache which made no difference.

 

I expierenced in the past something similar, however I was able to find the pictures stuck on syncing. This time it's a bit different as I described above.

 

What else can I do? Please help.

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2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 3, 2023

If you go to Lightroom Desktops Preferences and select the Account section, hold down the [Opt] key and click the [Sync Issues Report]. This report will identify which assets might be stuck. If you can parse the report, identify an asset, then go to that image and perform a tiny edit to reset it (e.g. Exposure +.01) and then advance to the next image to commit the sync, does the sync eventually clear?

Rikk Flohr: Adobe Photography Org
P
piotrp90Author
Participating Frequently
May 3, 2023

Thank you Rikk. While I'm able to generate the report, I can't find the picture that is listed under "Syncing and Error Assets". My deleted items folder is empty and I get no hits when I search in LR for "DS503945". How to find this asset?

 

document id sync status subtype filename deleted

5c36e771aae24132a04e62fdd2bbbdfcNeedsMetadataUploadeddeleted_imageDS503945.ARWfalse
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 3, 2023

If you are unable to find the asset in your Lightroom Desktop catalog, does it show in Web or a mobile device?

 

Rikk Flohr: Adobe Photography Org
P
piotrp90Author
Participating Frequently
May 3, 2023

Please help. This is still ongoing.

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