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ldnstreetportraits
Participant
July 2, 2026
Question

System keeps crashing when I try to remove prople in Lightroom

  • July 2, 2026
  • 3 replies
  • 28 views

Why does my system keep crashing when I try to remove people in Lightroom

    3 replies

    ldnstreetportraitsAuthor
    Participant
    September 26, 2026

    Hi Sameer,  sorry didnt see this!

     

    Still happening.  It is just the software.  It crashes, takes a few seconds to come back and only happens when I try to delete people automatically.  I have to then use my phone to complete the task. Thanks in advance.

    Lightroom version: 9.4.1 x64 [ 20260625-0318-d30e963 ] (Jun 24 2026)
    NGL Version: 1.43.0.5
    WF Version: 8.4.1 542baca
    VF Version: 1.0.164
    HIL Version: 40501
    CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
    PH Version: 6.1.1
    Adobe GSDK Version: 1.4.0.210
    CR Version: 29.0.0.202506270808_710830c
    Catalog ID: 4c1faa8665a54eae99948b72d98b9a44
     
    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: ASUSTeK COMPUTER INC. ASUS Zenbook Duo UX8406CA_UX8406CA / Intel(R) Core(TM) Ultra 9 
    285H
    Logical processor count: 16
    Processor speed: 3.6 GHz
    Real memory available to Lightroom: 32125.1 MB
    Real memory used by Lightroom: 3374.1 MB (10.5%)
    Virtual memory used by Lightroom: 3536.7 MB
    Memory cache size: 5555.9 MB
     
    Internal Camera Raw version: 18.4 [ 2608 ]
    Maximum thread count used by Camera Raw: 9
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 404MB / 14014MB (2%)
    Camera Raw real memory: 407MB / 32125MB (1%)
     
    Display: 1920x1200
    System DPI setting: 144 DPI (high DPI mode)
    Dark Mode: Yes
    Desktop composition enabled: Yes
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, 
    Keyboard: Yes
     

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 29, 2026

    Thanks for the update. Here are a few things that stand out in the System Info.


    You're working on a slightly older version of Lightroom, so updates are in order. Apart from updating Lightroom, your machine has the Intel Arc 140T, so make sure you are using the latest Intel graphics driver. If the issue began after a driver update and persists on the latest version, try reverting to a previously working Intel driver and report the result to Intel as well.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      July 3, 2026

      Hey, @ldnstreetportraits. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Could you share your System Info? You can find it in Lightroom under Help > System Info. Just copy the info to a text file and attach it to your response, or share it with us through Google Drive, WeTransfer, or another file-sharing platform.


      If the entire machine crashes, it is not likely related to Lightroom alone; it could be a separate hardware or operating system issue.  After system crash, you must also monitor the Windows Event Viewer > Windows Logs > Application Logs to check for error reports and share them here. 


      Thanks!
      Sameer K
      (Type '@' and type my name to mention me when you reply)

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