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T
Tomasz24946538hj5l
Participant
June 22, 2022
Question

T20200914 Error (iPhone)

  • June 22, 2022
  • 1 reply
  • 671 views

Hi

 

I'm experiencing a problem with error code T20200914 when syncing photo gallery on a mobile phone.

I have updated the Lightroom to the newest version, loged out and logged in on mobile, even restarted the phone but that did not help. I have tried doing minor updates on the photo on laptop but that did not help either.

 

I'm using Iphone 11 pro with iOS 15.5 and my lightroow version is 7.41

 

I've posted this as comment to that topic, but have been advised to create a new thread, and so I did

 

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-mobile-error-t20200121/idc-p/13019811/page/4#M7089

This topic has been closed for replies.

1 reply

I
Ignacio B.
Participating Frequently
June 22, 2022

Hi @Tomasz24946538hj5l, thank you for creating a new issue.

I have some questions that helps us understanding the issue:
* Does it help to make a minor edit on https://lightroom.adobe.com and see if it helps on the device?
* Does this occur to all your images or only some?
* Do you recall if the edits are older edits or new ones?
* Can you send us a diagnostic log? Just add this to the browser window on your device:
adobelightroom://app/diagnostic/log

Thanks,
Ignacio

T
Tomasz24946538hj5lAuthor
Participant
June 22, 2022

Hi Ignacio,

 

I did minor edits, with no effects.

It occurs to some of the images

Those are new edits, but I've seen the same error for the older edits, frmo more than a month ago

Added the diagnostic log as you wrote.

 

Thanks

Tomasz

    E
    Community Manager
    Elmira PendletonCommunity Manager
    Community Manager
    June 23, 2022

    Hi Tomasz, do you also have a desktop version of Lightroom? If so, what version is it? And, do you see those "fail to sync" photos if you go to All Photos, select filter icon (next to search field on top) and Sync Status > Syncing?

     

    Thanks,

    Elmira

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