Takes forever to sync photos between devices

Question

Why does it take forever to sync photos between devices? I’m currently on my home wifi network and uploaded two pictures from my iPhone to LR. It’s been several minutes and I’m yet to see those two pictures on LR on my MacBook before I can edit them This happens almost every time, location doesn’t matter (home, hotel wifi when traveling). I’d have expected Adobe to fix this issue eons ago.

CORCTON34033231 · Answer

Hi, sorry about the slow sync. The official troubleshooting steps for photos stuck syncing in Lightroom are these — please try them in order:

1. Open lightroom.adobe.com and, under All Photos, check the Sync error folder. If there are images in it, pause sync on all your active devices first, and make sure you have a backup of the pictures you were trying to upload. Then clear the Sync Error folder and empty the Deleted folder, and re-upload the images.

2. If the Sync error folder is empty, find the stuck images in Lightroom: click the filter icon at the top and select Sync Status > Syncing. Select those images, then either delete them and import them again, or apply a flag or star rating to them, as described in the guide.

3. Also check the Deleted folder: click My Photos in the left panel, then Deleted, and look for images with the little blue syncing icon. Restore those images; once they have synced successfully, you can delete them again if you wish.

Full steps here: https://helpx.adobe.com/lightroom/desktop/kb/stuck-syncing.html

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