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Participant
July 29, 2025
質問

technical problem

  • July 29, 2025
  • 返信数 1.
  • 66 ビュー

Hello. I have a paid active Premium subscription. It is valid until November 2025. When I logged into the app, I was asked to enter my email. After that, my subscription disappeared. How do I get my settings and subscription back? Thank you

返信数 1

Adobe Employee
July 29, 2025

Hello @????????_7691 

The account you used to post for help has no subscription history.  Our system has clues that you have a separate account.  I will send you a direct message to share details more privately.