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Participant
Jul 29, 2025 2:05 PM UTC
Question

technical problem

Hello. I have a paid active Premium subscription. It is valid until November 2025. When I logged into the app, I was asked to enter my email. After that, my subscription disappeared. How do I get my settings and subscription back? Thank you

1 reply

Adobe Employee
Jul 29, 2025 2:46 PM UTC

Hello @????????_7691 

The account you used to post for help has no subscription history.  Our system has clues that you have a separate account.  I will send you a direct message to share details more privately.

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