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A
AnastasiaUsova
Participant
June 4, 2023
Question

The app confuses my location and blocks my ability to buy a subscription

  • June 4, 2023
  • 1 reply
  • 168 views

I moved to Poland from Belarus and the app thinks I'm still there. I changed my location information in Adobe, but nothing has changed. Now I can't subscribe. Please help.

I use the iPad version of Lightroom (version 8.3.2)

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    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 5, 2023

    Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

     

    Rikk Flohr: Adobe Photography Org
    A
    AnastasiaUsovaAuthor
    Participant
    June 6, 2023

    Thanks for your reply, Rikk

    I try to follow the instructions you was talking about but it doesn't works, unfortunately. The chat bot window doesn't opens, I was trying to login in https://adminconsole.adobe.com/support but it tell my that I have no access to it

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