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NyZeta
NyZeta
Participant
July 19, 2020
Question

The file appears to be unsupported or damaged on Heic Export

  • July 19, 2020
  • 3 replies
  • 3670 views

I got a problem with HEIC files on my desktop.

I have MacOS 10.15 Catalina and newly updated Lightroom Desktop 3.3

I added the files on my iPhone running the latest iOS with the latest Lightroom Mobile (5.3.1).

The images then synced over over the cloud. They can be opened and edited on both platforms.

On export I get the error "The file appears to be unsupported or damaged". This appairs on all HEIC files.

 

Any help is appreciated

    This topic has been closed for replies.

    3 replies

    marconoris
    marconoris
    Participating Frequently
    October 21, 2020

    Hi, I confirm that I have been able to solve this problem simply by restarting the computer...

      Qamera
      Qamera
      Inspiring
      August 19, 2020

      This seems to have been fixed in the latest release of LRC, 9.4. If you are still having this problem, please let Adobe know. 

       

      UPDATE: This is not the case. Strangely, sometimes I get the error message on LR, sometimes I do not. So this actually appears to be an issue with sync.

       

      Here are two workarounds:

       

      1. Keep HEIC ('high efficiency'). Gather all the sync'd and unreadable HEIC files, open them as a group in Preview, select them all, then select Export As and choose JPG.  Then re-import them into LR.  

       

      2. Change file format to "Most compatible" (JPG). On your iPhone, go to Settings then scroll down to Camera. Select Formats then choose 'Most Compatible'. 

       

      Hope this helps.

      Michael - Lightroom user since 2006.
        K
        Kelsey5FAA
        Participant
        September 15, 2020

        Some how simply restarting my computer worked?! 

         

        Prior to the reboot I received an error message saying "file appears to be unsupported or damaged" and post reboot I successfully exported the files... IDK...

          K
          kevino34149544
          Participating Frequently
          August 18, 2020

          Does the company actually support its products??????  If it can't be compatible with Apple formats or at least acknowledge the issue why should we continue to subscribe?

            S
            Stephen W
            Participant
            May 4, 2023

            Agreed.  This is maddening!!!!  I've spent hours buildling a book to export to Blurb and can't because Adobe and/or  have converted a bunch of files to .heic without asking me.

             

            Damn!

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