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Alexmonkey
Alexmonkey
Participant
Mar 13, 2026 11:42 AM UTC
Answered

The gallery and presets are missing from the iPhone's lightroom

hello! I used the lightroom on my iPhone, logged in from my personal profile, and had a gallery with a lot of processed images and my own presets. 

then my profile was connected to the company's profile, and after I logged into the lightroom, all my presets and gallery disappeared! 
Tell me how to get them back?
What can I do?

    Charlie.comCorrect answer
    Community Manager
    Mar 17, 2026 11:05 PM UTC

    Hello ​@Alexmonkey 

    Apologies for the slow reply.  We’re are working through the setup of a new user forum here, and also we needed time to investigate the issue you reported.  In short, in addition to the account you used to post for help here, which has a personal profile and a company profile (and each may look like a separate account to Lightroom Mobile)… It seem you may have a 3rd account.  My recommendations:

     

    1. Do not uninstall Lightroom Mobile.  It may be possible to retrieve at least images files out of the app cache.
      1. To try this I recommend seeing the advice on our help page: https://helpx.adobe.com/lightroom-cc/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html and also Apple’s help page: https://support.apple.com/en-us/120403
    2. I recommending signing out, and signing back into the other account you have used in the past to see if expected images and presets are still available to you there
      1. For this, I will send you a direct message to share some account details more privately
    View reply

    2 replies

    Community Manager
    Charlie.comCommunity ManagerCorrect answer
    Community Manager
    Mar 17, 2026 11:05 PM UTC

    Hello ​@Alexmonkey 

    Apologies for the slow reply.  We’re are working through the setup of a new user forum here, and also we needed time to investigate the issue you reported.  In short, in addition to the account you used to post for help here, which has a personal profile and a company profile (and each may look like a separate account to Lightroom Mobile)… It seem you may have a 3rd account.  My recommendations:

     

    1. Do not uninstall Lightroom Mobile.  It may be possible to retrieve at least images files out of the app cache.
      1. To try this I recommend seeing the advice on our help page: https://helpx.adobe.com/lightroom-cc/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html and also Apple’s help page: https://support.apple.com/en-us/120403
    2. I recommending signing out, and signing back into the other account you have used in the past to see if expected images and presets are still available to you there
      1. For this, I will send you a direct message to share some account details more privately
    Translate
      Alexmonkey
      AlexmonkeyAuthor
      Participant
      Mar 19, 2026 11:08 AM UTC

      Yes, I see, thanks

      Translate
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