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Participant
May 30, 2022
Question

The lightroom turns off as soon as it runs.

  • May 30, 2022
  • 3 replies
  • 134 views

The lightroom turns off as soon as it runs.

Turns off without any warning.

 

What is the reason for this phenomenon?

Please tell me how to solve it

Thank you

    This topic has been closed for replies.

    3 replies

    Michael J. Hoffman
    Community Expert
    Community Expert
    May 31, 2022

    Please tell us:

    • What Lightroom version do you have?
    • What OS and OS version you are running?
    • What do you see on screen - is the program loading first and then quits?
    • Are there any error messages?

     

    Is it possible you are seeing this error? I believe a fix has been released now:

    https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-11-3-launch-open-catalog-faulting-module-substrate-dll-411196-windows/idc-p/12875507

     

    Peru Bob
    Community Expert
    Community Expert
    May 30, 2022

    Does your computer meet the minimum requirements?

    https://helpx.adobe.com/lightroom-cc/system-requirements.html

    Participant
    June 1, 2022

    Yes, it is.

    Peru Bob
    Community Expert
    Community Expert
    May 30, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lightroom forum so that proper help can be offered.