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A
Alanna289611416lyg
Participating Frequently
July 21, 2026
Question

the tutorials in Lightroom have not been working properly lately. They are jumping ahead and are already completed. help

  • July 21, 2026
  • 9 replies
  • 43 views

the tutorials in Lightroom have not been working properly lately. They are jumping ahead and are already completed. help!

    9 replies

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    August 19, 2026

    Hi ​@Alanna289611416lyg , I'm just checking in to see if the suggestion to update Lightroom helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

    A
    Alanna289611416lygAuthor
    Participating Frequently
    July 28, 2026

    its also just getting ‘stuck’ it gives instructions - but nothing happens when i click on ‘return to edit’ 

     

    A
    Alanna289611416lygAuthor
    Participating Frequently
    July 28, 2026

    yes sometimes i can select the crop, some tutorials it just jumps ahead without letting me do the work! sometimes it will let me move a slider, but more and more it is skipping ahead without to the next instruction, this is happening with new tutorials and ones i have already done. 

    A
    Alanna289611416lygAuthor
    Participating Frequently
    July 28, 2026

    Lightroom version: 9.3.1 x64 [ 20260429-1653-6cd29ca ] (Apr 29 2026)
    NGL Version: 1.43.0.5
    WF Version: 8.3 5c9a130
    VF Version: 1.0.164.1
    HIL Version: 40501
    CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
    PH Version: 5.2.3
    Adobe GSDK Version: 1.4.0.210
    CR Version: 29.0.0.202506270808_710830c
    Catalog ID: 457f5569cf434671837a28659a552592

    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: LENOVO 83CV / Intel(R) Core(TM) Ultra 7 155H
    Logical processor count: 22
    Processor speed: 2.9 GHz
    Real memory available to Lightroom: 32189.3 MB
    Real memory used by Lightroom: 4757.6 MB (14.7%)
    Virtual memory used by Lightroom: 6462.9 MB
    Memory cache size: 7780.9 MB

    Internal Camera Raw version: 18.3 [ 2526 ]
    Maximum thread count used by Camera Raw: 12
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 476MB / 14046MB (3%)
    Camera Raw real memory: 476MB / 32189MB (1%)

    Displays: 1) 3840x2160, 2) 1920x1080, 3) 1920x1200
    System DPI setting: 192 DPI (high DPI mode)
    Dark Mode: No
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: Intel(R) Arc(TM) Graphics (32.0.101.8132)
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\alann\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\alann\AppData\Local\Adobe\Lightroom CC\Data
     

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 11, 2026

    Thanks for adding the comments and the details. Please update Lightroom to the latest version via the Creative Cloud desktop app, then check if the issue persists.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    A
    Alanna289611416lygAuthor
    Participating Frequently
    July 23, 2026

    When I press Continue, the next message pops up without letting me do it, it is already completed. This one is Rescuing and Enhancing a Night Photo. 

    System Info:

    Lightroom version: 9.3.1 x64 [ 20260429-1653-6cd29ca ] (Apr 29 2026)
    NGL Version: 1.43.0.5
    WF Version: 8.3 5c9a130
    VF Version: 1.0.164.1
    HIL Version: 40501
    CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
    PH Version: 5.2.3
    Adobe GSDK Version: 1.4.0.210
    CR Version: 29.0.0.202506270808_710830c
    Catalog ID: 457f5569cf434671837a28659a552592

    Operating system: Windows 11
    OS Version: Windows 11 Home (2009)
    Application architecture: x64
    System architecture: x64
    Computer model: LENOVO 83CV / Intel(R) Core(TM) Ultra 7 155H
    Logical processor count: 22
    Processor speed: 2.9 GHz
    Real memory available to Lightroom: 32189.3 MB
    Real memory used by Lightroom: 2623.0 MB (8.1%)
    Virtual memory used by Lightroom: 2972.7 MB
    Memory cache size: 444.3 MB

    Internal Camera Raw version: 18.3 [ 2526 ]
    Maximum thread count used by Camera Raw: 12
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 81MB / 14046MB (0%)
    Camera Raw real memory: 82MB / 32189MB (0%)

    Displays: 1) 1920x1080, 2) 3840x2160
    System DPI setting: 192 DPI (high DPI mode)
    Dark Mode: No
    Desktop composition enabled: Yes
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info: DirectX: Intel(R) Arc(TM) Graphics (32.0.101.8132)
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
    Settings Folder: C:\Users\alann\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\alann\AppData\Local\Adobe\Lightroom CC\Data
     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 22, 2026

    Hi ​@Alanna289611416lyg,

    Thanks for reporting this. Could you please share:

    • The name of the tutorial that's jumping ahead (if you remember it).

    • A screenshot of that tutorial.

    • Your System Info (Help > System Info > Copy) and paste it here.

     

    If this happens again, could you also record a screen recording from the moment you open the tutorial until it skips ahead? That would help us understand exactly where the issue occurs and get it investigated.

     

    I'm looking forward to hearing back from you.

     

    Best,

    Anshul Saini

    A
    Alanna289611416lygAuthor
    Participating Frequently
    July 23, 2026

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 24, 2026

    Thank you for sharing the screenshot, ​@Alanna289611416lyg. I was able to reproduce the issue on my end as well.

    I have a few questions that will help us narrow it down:

    • Are you able to select the Crop tool within the tutorial window?

    • During the tutorial, does it ask you to expand a panel and move a slider, or does it skip past those steps automatically?

    • Have you completed these tutorials before, or is this the first time you're going through them?

    • Could you also please go to Help > System Info, click Copy, and paste the contents here? I'd like to include your system information along with my reproduction when I report this to the product team.
       

    If possible, a short screen recording of the behavior would also be very helpful.
     

    Thanks for your help!
     

    Best,

    Anshul Saini

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