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Participant
Aug 30, 2026 3:22 AM UTC
Question

The "use cellular data" option on my preferences is completely grayed out, ive reinstalled, restarted, given every permission for mobile data and other things to lightroom, and clearer data, but still cant export my photos, does anyone know why?

Ive been problem solving for an hour but cant figure it out. I've tried everything I could find on Google and the Adobe software help page. But cant figure it putz please help me.

    2 replies

    Claire H.
    Community Manager
    Community Manager
    Sep 21, 2026 8:35 PM UTC

    HI ​@Cheerful_Palette8cc9, I'm just checking in to see if you are still running into this issue? If so, have you had a chance to try these basic troubleshooting steps in this article: https://adobe.ly/48dzRau? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    Jim Wilde
    Community Expert
    Community Expert
    Aug 31, 2026 9:47 AM UTC

    What device are you using? Is the device’s cellular service active (i.e. you’re not in Airplane mode)?

    What error message do you get when trying to export?

    Do you have an active WiFi connection?

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