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Participant
August 16, 2023
Answered

"This Album is Empty".... but it isn't.

  • August 16, 2023
  • 4 replies
  • 1418 views

I use Lightroom on my PC with Windows 11, and I use the cloud.  I was editing photos in an album, when the photos disappeared and "This Album Is Empty" appeared.  On the left hand side I can see the album and it's showing 2,091 photos in it, yet I cannot access the photos.  I do not have any filters selected.  I tried running a CC update, but it didn't resolve the issue.  I've also shut down and restarted my PC.  Below is a screenshot of my LR screen and below that is a copy of the installed version number of my software.  

 

Thank you in advance for your help!

 

 

 

Lightroom version: 5.4 x64 [ 20220607-0605-ab0fd72 ] (Jun 7 2022)
NGL Version: 1.29.0.5
WF Version: 4.4 89b063a
VF Version: 1.0.111
HIL Version: 40405
Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Microsoft Corporation Surface Book 3 / Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Logical processor count: 8
Processor speed: 1.4 GHz
Built-in memory: 32353.1 MB
Real memory available to Lightroom: 32353.1 MB
Real memory used by Lightroom: 3048.5 MB (9.4%)
Virtual memory used by Lightroom: 3687.1 MB
Memory cache size: 7831.4 MB
Internal Camera Raw version: 14.4 [ 1121 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 22MB / 16176MB (0%)
Camera Raw real memory: 23MB / 32353MB (0%)
System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3240x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1660 Ti with Max-Q Design (27.21.14.6259) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\beckh\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\beckh\AppData\Local\Adobe\Lightroom CC\Data

Correct answer Rikk Flohr_Photography

You've logged this bug against version 5.4 which is currently 1 year old. Please update to the latest 6.4 and advise if you still see the problem.

 

Moving to discussions

4 replies

Participant
April 9, 2025

John Waller
Community Expert
Community Expert
August 16, 2023

Good time to update your Windows install too. Seems to be 12 months since the last update.

Rikk Flohr_Photography
Community Manager
Community Manager
August 16, 2023

You've logged this bug against version 5.4 which is currently 1 year old. Please update to the latest 6.4 and advise if you still see the problem.

 

Moving to discussions

Rikk Flohr: Adobe Photography Org
rkhardingAuthor
Participant
August 18, 2023

Hi Rikk, 

Thank you so much!  I updated LR and it's working again!  I thought I was running the most recent version of LR, but apparently not.  I am so grateful for your help!  

Jim Wilde
Community Expert
Community Expert
August 16, 2023

What happens if you turn off the Filter bar, and resume syncing (it's paused in your screenshot)?

rkhardingAuthor
Participant
August 16, 2023

Nothing.  Same result.