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Deniz26709236b0i7
Participant
October 20, 2022
Question

“This photo could not be exported” error on my iPhone 12

  • October 20, 2022
  • 1 reply
  • 1362 views

When I try to export a photo to camera roll from Lightroom Mobile, it gives me the error in the title. Yesterday I tried signing out and in. That didn't work. Then I tried deleting the app and updating it. It still didn't work. Then after a while, out of nowhere it exported images normally. Now it's back to giving me this error.

 

I shoot raw and use RAF files from my Fujifilm X-T30ii.

 

My IOS version is 15.6.1

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
October 21, 2022

Hello @Deniz26709236b0i7 

While I check with the team for their thoughts on this, let me share some questions and suggestions that may help.

 

Please confirm in iOS Settings > Privacy & Security > Photos that Lightroom is allowed for All Photos

 

Before you deleted and installed the app again, are you sure your images finished syncing to Lightroom cloud storage?  If you sign into your account in a web browser at https://lightroom.adobe.com/ do you see an album called "Sync Issues?"  If so, what kinds of errors do you see there?

 

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Deniz26709236b0i7Author
Participant
October 21, 2022

Hi, I checked and it is allowed for all photos.

There don't seem to be any sync issues or errors either.

I tried two hours ago and it exported the photo, but I think it may happen again. I'm not sure on this but I think it only happens sometime between 11pm and 1am where I'm based. Something to do with servers maybe? I will check again tomorrow if it happens through the day.

E
Community Manager
Elmira PendletonCommunity Manager
Community Manager
October 21, 2022

Hello @Deniz26709236b0i7,

How much of the local storage do you have (you could check it in the app settings > Local Storage)? Also, when you export to Camera Roll, what export settings do you use e.g. file type etc. Are you exporting files with lots of edits like masking?

 

 

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