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Participant
September 28, 2026
Question

tiff files will not import. error message received states unknown error

  • September 28, 2026
  • 1 reply
  • 16 views

tiff files will not import. error message received states unknown error

    1 reply

    Sameer K
    Community Manager
    Community Manager
    September 29, 2026

    Hey, @allyperkins. Welcome to the Lightroom Community. I'll need more information to help you figure this out.

     

    What troubleshooting steps have you tried already? Do you know if this happens with a specific set of images in a specific location? 

     

    Please share more details about your workflow and the system info from Lightroom. Go to Help > System info, copy and paste it into a text document, then upload and attach it here along with a few screenshots or a short video. Right now, the information I have is too limited to help you.

     

    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)