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Awesome_days6109
Participant
September 23, 2025
Answered

tired of lightroom crashing and me losing all my progress.

  • September 23, 2025
  • 1 reply
  • 202 views

If i had another decent alternative option than lightroom I am this close to switching to a new program. I swear every day I loose time redoing things over. Why cant there be an auto save feature? 

    Correct answer marcell_kh

    Hi @marcell_kh,

     

    Thanks for reaching out and sharing your experience. If the reinstall doesn’t resolve the crashes, could you please share:

    • A copy of your System Info from the Help > System Info menu.

    • Submit the crash report using the account you’ve signed in to the community with, so we can track it. Check here for more steps: https://adobe.ly/46kzfyJ

    In the meantime, a few quick steps worth testing:

     

    • Reset Lightroom preferences: https://adobe.ly/4pxpKDP

    • Toggle GPU acceleration in Preferences > Performance (test both Off and Auto).

    • Ensure your graphics driver and operating system are fully up to date.

    • Could you check if the crashes still happen in a new, empty catalog with just a few images when using lens blur?

     

     

    This info will help us narrow down whether it’s catalog-specific, GPU-related, or a wider issue.

     

    Best,

    Anshul Saini


    hi @Anshul_Saini , thanks for the respond ,
    that exactly what i did after reinstalling it, i updated the drivers ,it workes better but i think the program isnt fully optimized for the new intel arc ... its espicially noticable when turning on the gpu acceleration.

    after updating the program still crashed but after a while of working ,not so often..

     

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 23, 2025

    Hey, @Awesome_days6109. Welcome to the Lightroom Community. I'll need more information to help you figure this out.

    I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B 

     

    What specific application are you working on? You have not yet mentioned which version of Lightroom or Lightroom Classic you are working on. Before Lightroom crashes next time, please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here. 

     

    Does the app crash after a series of steps or development operations? 

     

    Awaiting to hear from you. 

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    M
    marcell_kh
    Participant
    September 24, 2025

    hey @Sameer K , im havung the same issues with lightroom reacenlty, at first it crashed randomly every once in a while, but today it crashed 5 times in a 3 hour period !!! at first i thought it happend everytime i trided to use lense blur but then i realised it didnt matter. 
    now i trided to reinstall it ,lets see what happens 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 24, 2025

    Hi @marcell_kh,

     

    Thanks for reaching out and sharing your experience. If the reinstall doesn’t resolve the crashes, could you please share:

    • A copy of your System Info from the Help > System Info menu.

    • Submit the crash report using the account you’ve signed in to the community with, so we can track it. Check here for more steps: https://adobe.ly/46kzfyJ

    In the meantime, a few quick steps worth testing:

     

    • Reset Lightroom preferences: https://adobe.ly/4pxpKDP

    • Toggle GPU acceleration in Preferences > Performance (test both Off and Auto).

    • Ensure your graphics driver and operating system are fully up to date.

    • Could you check if the crashes still happen in a new, empty catalog with just a few images when using lens blur?

     

     

    This info will help us narrow down whether it’s catalog-specific, GPU-related, or a wider issue.

     

    Best,

    Anshul Saini

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