Topaz

Ai features such as Ai Sharpen and Generative Upscale doesn’t work as it should.

It says [Service not responding] ‘Check your internet connection and try again’.

I’ve tried many times, also checked my subscription to Adobe Creative Cloud (Signed in and out, restarted computer, checked internet connection). I’ve checked the firewall access to both Adobe Creative cloud and Lighthouse apps.

The Generative remove works, its just the ones above that uses credits that doesn’t.  

Could you check my Premium Ai entitlement and Topaz service access, also restore any credits deducted for failed generations please and investigate the Lightroom Topaz Ai processing service.