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default9rymuy3g82z7
Participant
March 5, 2021
Question

Total frustration

  • March 5, 2021
  • 2 replies
  • 204 views

It is totally frustrating that LR keeps freezing up. When I edit a photo it freezing or when I get the editing done on a photo it freezing during export. Paying for a service that does not work properly is not what I expected. Everything has been updated and even reinstalled but it still keeps happening.

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2 replies

Akash Sharma
Akash Sharma
Legend
March 5, 2021

Hi there,

 

We're sorry about the experience due to the app freezing while exporting.

 

Please share the version of Lightroom along with your computer's OS. Does the app freezes while exporting a specific image? Where are you trying to export the image? Does it help if you remove all external drives, cards or phone from your computer and then try exporting to your desktop?

 

To get started, you may checkout the steps mentioned here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

Thanks,

Akash

selondon
Community Expert
selondonCommunity Expert
Community Expert
March 5, 2021

Can you provide some more information, like which version of Lightroom and what computer and operating system you are using?

 

Also, what photo format are you trying to export?

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