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KRuss
Participant
September 24, 2018
Question

Transfering files with different camera formats

  • September 24, 2018
  • 2 replies
  • 181 views

Hi all,

My daughter shoots with Nikon, I shoot with Canon.  She took some photos and wanted me to edit them for her in LR.  She sent them to me in Dropbox and I downloaded them onto my desktop.  When I try to open them, I get an error message that says that "

Could not complete the command because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for additional information.

Does anyone know what I need to do to be able to open these or get these into LR for editing?

Thank you!

    This topic has been closed for replies.

    2 replies

    Jim Wilde
    Community Expert
    Community Expert
    September 24, 2018

    What does "When I try to open them" mean? Is that when trying to import them into Lightroom, or something else?

    What version of Lightroom are you using on your system, and what model camera are the images from?

    You should check this list to see if your Lightroom version is compatible with the Nikon camera: Cameras supported by Camera Raw

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    September 24, 2018

    Hi KRuss,

    Could you please download and install Camera raw version 10.5 from this link and let us know if you're able to open the images after that? Camera Raw plug-in installer

    Regards,
    Sahil