transferring from dead iPhone to android

Question

Hi, my iPhone suddenly stopped functioning normally and I decided to get a new Samsung phone instead. I'm looking for a solution to transfer my lightroom library remotely to my new phone.

My old iPhone can't seem to open any apps that aren't system apps – when I try to open LR, it just crashes and closes. I can still access settings, app store, etc., but if I try to update an app it just ends up uninstalling it. I believe my library is linked to my Apple ID, but if I open LR on another iPhone linked to my account, all my photos from 2018-19 on my newer but deader iPhone are still missing. I don't believe I ever created an Adobe account for my lightroom. Previously when I got a new iPhone, my old library would just magically appear. Now I need it to magically appear again!

If anyone has a creative solution to my lack of foresight, I would really be so grateful

selondon · Answer

Hi Ashley,What can you see at Photo Editor | Online Photoshop Lightroom are the 2018-19 Photos there?If not, it would seem that the the newer iPhone wasn’t synced to the Cloud, or that account at least.If the storage data size in the iOS settings suggest that LR still has many photos in it you could always try this: How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing Failing any luck with those, we’ll point you in the direction on a staff member who may be able to check your account.

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