Trial expired, Buy now, Ready to use loop!

I'm really hoping that someone might have some insight as we are stuck! I have a licence to use the whole adobe suite through my employer. I signed in and everything worked for a little while, but now, when I open the Lightroom and Photoshop apps on Windows they both say that my trial has expired and I need to buy now. I click buy now and it give a green check mark and says that "Lightroom is ready for you to use." I click "OK" and then I am back to being told I need to buy the software. 

The people who assign the logins say everything is fine on their end and it says I have an active account. This is on my Windows 11 Laptop and my Windows 10 Surface so it's not an individual issue with one machine. 

My IT department is stumped and I have done a lot of searching and found nothing. Any help would be really appreciated. 

Thanks 🙂