Unable to access Lightroom

Question

I have been using Lightroom for years, and recentlyt subscribed to online program. I have been unable to access Lightoom and cannot get access to my photos. I have tried to call, cannot find an e-mail address or someone to chat with. I was on hold last week for more than 1 1/2 hours. Finally accepted he fact no one was going to answer my call. Unfortunately this has happend more than once. I am being charged but cannot access Lightroom. Can someone please let me know how to get help.

Thank you in advance for your courtesy

J. Kroger

Rob_Cullen · Answer

I have been using Lightroom for years,Which VERSION? What NUMBER?What OPERATING SYSTEM?What OS VERSION?subscribed to online program.Which PROGRAM?Subscribed to WHICH PLAN?cannot get access to my photos.Where are your photos?cannot access Lightroom.Again- which Lightroom? Explain. Provide Screen-shots. Do you see any Error messages?Are you signed-in with the Adobe Creative Cloud Desktop App?

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