Skip to main content
Y
Yo-Boi
Participant
January 22, 2025
Question

Unable to access Lightroom mobile premium features as a beginner

  • January 22, 2025
  • 1 reply
  • 128 views

I've been trying to get premium features but the application is just giving me a notification saying that "something went wrong, try again later"  help me with this.

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
January 27, 2025

Hey @Yo-Boi!

 Do you have an active subscription? Was your subscription purchased through an app store or through Adobe's website? I couldn’t find one with the email you used to sign in for the Community. If you do have a subscription, could you check in the Lightroom Mobile app to make sure you’re signed in with the correct account?

Since you might need to share personal account information, it might be best to contact Adobe Support directly:

at: https://adobe.ly/42vC8v3. In the chat field (lower right), type "Agent" to get connected with someone faster.

Hope this helps!

Thanks, Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices