Skip to main content
B
Ben22299370dd00
Participant
December 17, 2021
Question

Unable to access lughtroom account on new device

  • December 17, 2021
  • 1 reply
  • 147 views

Hi, paid for lightroom on my android device a month ago. Changed my device to apple and now cannot access all features of lightroom and i am being asked to pay again. Can anyone help?

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
December 17, 2021

Hello @Ben22299370dd00 

Indeed, there is no subscription associated with the email ID you used to post for help here.  You will need to sign into Lightroom with the same email ID you previously used on your Android device.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices