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Autumnrosed
Participant
March 6, 2023
Question

Unable to bypass Free Trial LR

  • March 6, 2023
  • 1 reply
  • 287 views

Hopefully someone can help me with this as I've exhausted other options. 

 

I previosuly bought Lightroom Mobile and had it for about 5 months now. I downloaded the desktop app on my Macbook Pro running macOS big sur 11.7.2. 

I was using both simutaneously, no problems there. 

This past week I purchased Photoshop and haven't gone to edit any photos with it yet, decided I'd stick with LR. 

Went to log into LR and it had logged me out, and said that I needed to get the Free Trial. 

I updated both the mobile LR and desktop LR. Problem still occurred. 

I click on the option to 'restore purchase' and it tells me that I cannot renew purchase due to it already being stored from the Apple store with a different Adobe Id. 

Okay, so I go to click on 'start free trial' and sign in and it tells me that I'm already subscribed. 

I try to click the sign-in on the top right of the desktop app and I cannot. 

I am logged in via mobile, but need to use via desktop for work relating photography. 

 

Unsure of what to do. Any help or suggestions?

 

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
March 6, 2023

Hello @Autumnrosed 

I see you have two active subscriptions that overlap a bit: a Lightroom desktop plan recently activated through the Mac app store, and an older, separate Lightroom Mobile plan activated on iOS last summer of 2022.  The desktop plan includes Mobile access as well, making the iOS subscription to Lightroom redundant -- you should cancel that to save yourself some money.  You can cancel the redundant iOS subscription in your iOS / iTunes subscription management view.

 

Your Lightroom 1 TB plan that includes desktop and mobile includes only Lightroom but not also Photoshop.  If you need Photoshop, there is a different plan for that.  You can see plan options/details here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

 

It might be best to contact Adobe Support directly to help you setup the plan you need.  Contact Adobe Suppoirt directly by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
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