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shridhar_nayak
shridhar_nayak
Participant
December 5, 2017
Question

Unable to cancel Lightroom CC monthly subscription purchased from Digital River

  • December 5, 2017
  • 3 replies
  • 2141 views

Hi there,

Yesterday I purchased a license for Lightroom CC. I was directed to Digital Rivers for purchasing the subscription. I received an email from Adobe confirming the order details and I have installed Lightroom CC onto my Mac. What I realised was that the Lightroom CC version is not the same as the now renamed Lightroom Classic. I would like to cancel Lightroom CC and instead purchase a license for Lightroom Classic.

I do not see any options to cancel my current plan when I log on to my Adobe ID.

I have looked through various forum threads, however do not find a suitable answer. Nor am I able to have a chat with customer support as I am just kept waiting for hours together.

Can someone please help with cancellation please?

      This topic has been closed for replies.

      3 replies

      tristanc11765426
      tristanc11765426
      Participant
      December 23, 2017

      can someone help me too? I want to cancel my subs to Lightroom mobile premium. Someone help me too

      greule
      greule
      Inspiring
      January 3, 2018

      Hi Tristan, you need to open up the iOS Settings, then navigate to the "iTunes&App Store"-entry....long-tab your Apple-id and choose "View Apple Id". Within your Account settings you can navigate to  the "Subscriptions" where you will find the Lr Mobile Premium subscription with the option to renew/cancel etc.

      hope this helps

      Guido/ Lr Mobile QE

      Nicolas Ribot
      Nicolas Ribot
      Participating Frequently
      December 5, 2017

      Hi Shidhar,

      Could you please share your Adobe ID and order number privately so we can follow up?

      Thanks

      Nic

      shridhar_nayak
      shridhar_nayakAuthor
      Participant
      December 5, 2017

      Hello Nic,

      Please find the requested details below:

      Adobe ID   [Personal data removed by forum moderator. Use email]

      Order Date         : 04/12/2017 (4th of Dec 2017)

      Regards,Shridhar.

          On Tuesday, 5 December 2017, 2:32:44 pm GMT+5:30, Nicolas Ribot <forums_noreply@adobe.com> wrote:

      Unable to cancel Lightroom CC monthly subscription purchased from Digital River

      created by Nicolas Ribot in Lightroom CC - View the full discussion

      Hi Shidhar,

      Could you please share your Adobe ID and order number privately so we can follow up?

      Thanks

      Nic

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      shridhar_nayak
      shridhar_nayakAuthor
      Participant
      December 5, 2017

      I waited for over an hour to be connected to on chat with Customer Care representative. After spending a few minutes, I was advised that my problem requires a specialist assistance and was told that the chat would be transferred to a specialist. After waiting for several moments, I saw the following message "Thanks for contacting Adobe.Visit our forums. Post questions and get answers from experts 24/7."

      I wonder what I need to be doing next to find an answer.

      Victoria Bampton LR Queen
      Community Expert
      Victoria Bampton LR QueenCommunity Expert
      Community Expert
      December 5, 2017

      I'm not familiar with the Digital River purchase process, but a quick Google turned up these refund instructions: Digital River Online Store - Returns and Cancellations

      If Digital River can't help, let me know and I'll find a staff member who can.

      Victoria - The Lightroom Queen
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