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Participant
July 8, 2020
Question

Unable to complete purchase

  • July 8, 2020
  • 1 reply
  • 214 views

Hello,

I have purchased the 7 days of trial with renewal on iPad but it is stuck on the loading screen. If I press the renew button it says Unable to complete purchase. What should I do?

 

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1 reply

greule
Inspiring
July 13, 2020

Do you still have trouble to access your subscription? I can see a valid subscription applied to the adobe-id you are using for this forum. - Guido/ lr Mobile QE