Unable to confirm plan after payment and subscription

Unable to confirm plan or access the premium feature after completing the payment. How to confirm plan and where to access the premium features?

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Legend

Hi,

Your account shows an active plan with 40GB of storage. Do you see that now?

Participant

Yes. Requested for refund and then I made new subscribe and payment , initial subscription was not accessible.

Community Expert

Depending on where the subscription was bought, Restore Purchase may be an option:

Legend

Thanks for reaching out.

Which version of Lightroom do you have? Can you tell us your registered email/ Adobe ID?

How did you renew the subscription?

If your assets are synced, try signing out and signing in to the account. You can check this article on something similar: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html.

We're here to help just need some info.

Ranjisha

Participant

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