Skip to main content
Participant
Jan 8, 2025 7:48 PM UTC
Question

Unable to edit after purchasing premium membership

I paid for a year of Lightroom for mobile but when I use the app and try to make edit changes it says I need to get a membership

4 replies

Adobe Employee
Jan 8, 2025 11:31 PM UTC

I see a couple subscriptions for your account that expired long ago.  For more help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach someone quickly

Translate
cmgap
Community Expert
Community Expert
Jan 8, 2025 8:52 PM UTC

If you login to your Adobe Account can you see the plan under your Manage Account tab?

 

Translate
Participant
Jan 8, 2025 10:13 PM UTC
Sorry to sound old, but I am! How do I log into Adobe?

Shelly Arviola
Translate
cmgap
Community Expert
Community Expert
Jan 8, 2025 11:43 PM UTC

If you use a computer you may find it easier to get to this sorted out. The link Charlie D provided will take you to the right spot to get help. Be sure to login to your Adobe Account with your Adobe ID (usually your email) and password.

Translate