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Participant
Feb 14, 2025 7:13 PM UTC
Question

Unable to Edit Photo Account Current

Hi, I need help, 

i will write in portuguese.

Acessei a plataforma e segundo consta em minha conta, meu plano expira e renova automaticamente dia 11 de março de 2025, e a plataforma esta pedindo para eu renovar e me impedindo de editar fotos, favor resolver esse problema e eu continuar a usar os serviços do LR comprado. obrigado!

 

Ramon.

1 reply

Claire H.
Community Manager
Community Manager
Feb 14, 2025 9:59 PM UTC

Hi @RamonREC, That sounds frustrating! Let's see if we can help. It looks like you have an active Lr Mobile subscription. Can you please confirm if you are trying to access Lr Mobile or desktop to edit your photos? Thanks! ^CH

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