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Bryan34787635eh7s
Participating Frequently
March 1, 2024
Question

Unable to edit photos due to smart preview issue

  • March 1, 2024
  • 1 reply
  • 1878 views

I'm not sure if this is a bug or not. It's happened on the latest version of Lightroom 9.2.0 for the iPad IOS 17.3.1 & wasn't happening before i installed the update, but equally I've only just started taking photos in raw where the file sizes are much larger, but still I don't think this should cause the problem.

 

if I import say 50 photos from a memory card & start editing them, I'll be ok for maybe half of them, & then it reaches a point where a photo is not editable. The cloud icon is blue rather than the green & this doesn't change even if I leave it for a few minutes. If I turn the iPad off & on, that does seem to clear it for a little while until I can't edit again & half to reboot  - it's not just on photos I haven't edited yet, it will stay blue on a picture I edited minutes earlier.  I have plenty of space on my iPad & also in the Lightroom cloud

 

thank you for any assistance

    1 reply

    K
    Adobe Employee
    kavitas3863304
    Adobe Employee
    March 7, 2024

    Hi Bryan,

    Thank you for reaching out here with this issue that you are seeing after directly importing from the mwmory card. I tried to replicate this issue as close as possible by importing from SD Card on iPad running on iOS 17.4. I imported 130 RAW photos and after importing started making quick random edits one after the other by swiping to the next image. I continued on about 45 raw images and had no issue of loading smart preview & editing.

    Few questions now:

    1. Did you import from SD Card?

    2. What kind of edits were you generally making ? For example masking, presets or just retouching some light and color sliders?

    3. Are you using Lr on only iPad or are you logged in on any other surface too ? If yes, how did that behave?

    4. Would you be able to send/attach a screen recording here of your workflow of edits you were making? 

    5. What are the sizes of your files normally in this case? (I used photos of ~25 MB each)

    Thanks again and sorry for the inconvenience you are having. Looking forward to hearing back from you with more info so we can better assist you.

    Regards.

    Kavita Srivastav

    B
    Bryan34787635eh7sAuthor
    Participating Frequently
    March 9, 2024

    Hi, thank you for the reply

     

    1. Did you import from SD Card? I import to the iPad from an SD card, then delete unwanted photos before loading the minimal number into Lightroom

    2. What kind of edits were you generally making ? For example masking, presets or just retouching some light and color sliders? Presets in nearly all cases, cropping & some masking too. But the issue occurs before I can edit the files.

    3. Are you using Lr on only iPad or are you logged in on any other surface too ? If yes, how did that behave? I only use it on an iPad.

    4. Would you be able to send/attach a screen recording here of your workflow of edits you were making? - do you mean for a photo where it's worked properly? The problem is I can edit some photos & then after that I can't actually edit new photos.

    5. What are the sizes of your files normally in this case? (I used photos of ~25 MB each) I'm importing in TAW from a Sony A7iv  so file sizes a]can be around 70mb

     

    Thank you

    B
    Bryan34787635eh7sAuthor
    Participating Frequently
    March 11, 2024

    This morning I loaded around 30 raw images on to LR. I was able to edit the first 10 or so but then when I opened another & clicked on crop, I get the issue (see attachments). What this also does is stop me from editing further then images that I'd already edited as they now have the blue cloud rather than green.

     

    as mentioned before, my cloud is not full up & nor is the iPad & WiFi is working fine.

     

    thank you

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