unable to import images

Hi ​@skilled_warriorfa07 

Sorry for the delayed response. Are you still seeing this issue in the latest version of Lightroom (9.5.1)? If yes, could you please share a few more details?

• Which OS are you using?
• Do you see any error message? If so, please share a screenshot.
• Does the issue occur with all files or only specific ones?
• Could you share a short screen recording showing the issue and your workflow?

In the meantime, please try resetting Lightroom preferences:

1. Quit Lightroom.
2. macOS: Press and hold Shift + Option.
3. Windows: Press and hold Shift + Alt.
4. While holding the keys, launch Lightroom and confirm the option to reset preferences.

Let us know how it goes!