Participant

Answered

Unable to log in to lightroom on Desktop (active subscription not recognised)

Forum|Forum|3 years ago
December 6, 2022
2 replies
1848 views

Good day

Please could someone assist me. I have an active lightroom subscription (purchased via apple) . It works fine on my mobile device. However, when I try to log in on my desktop (windows OS), lightroom displays "Your subscription has ended: Renew today". If I click on Renew and then select to 'Restore your purchase" it says "Restore is not available without a purchase". I have checked on the appstore, and my subscription is definitely active.

PLease can you assist me to log in on my desktop.

Thank you for your help.

Regards

Gavin <removed for privacy>

Version on Windows: Version 6.0 (Build: 20220928-0910-e5c3644)

Windows

This topic has been closed for replies.

Correct answer Rick Spaulding -

Hi,

Sorry for the confusion. Your subscription is for Lightroom Mobile only. You would need to choose one of the options here:
https://adobe.ly/3m26NKP
These plans include Lightroom for the desktop and Lightroom Mobile.
I hope that helps.

Rikk Flohr_Photography

Greetings,

The account ID you've provided only shows a subscription for the Mobile products. The mobile products subscriptions do not include the desktop version. The Desktop subscription contains mobile products but not vice-versa.

I hope that helps.

Rikk Flohr: Adobe Photography Org

gavinm76455232Author

Participant

Good day

Please could someone assist me. I have an active lightroom subscription (purchased via apple) . It works fine on my mobile device. However, when I try to log in on my desktop (windows OS), lightroom displays "Your subscription has ended: Renewe today". If I click on Renew and then select to 'Restore your purchase" it says "Restore is not available without a purchase". I have checked on the appstore, and my subscription is definitely active.

PLease can you assist me to log in on my desktop.

Thank you for your help.

Regards

Gavin. <email removed for privacy>

Rick Spaulding -Correct answer

Legend

Hi,

Sorry for the confusion. Your subscription is for Lightroom Mobile only. You would need to choose one of the options here:
https://adobe.ly/3m26NKP
These plans include Lightroom for the desktop and Lightroom Mobile.
I hope that helps.

Y

Yin27482012okp4

Participant

I also signed up the wrong trial plan and wondered why I cannot access Lightroom.

I searched around. I cannot cancel my trial plan.

Can you tell me how to cancel my trial plan so I can sign up the right one using the link you provided?

Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded