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Unable to log in to lightroom on Desktop (active subscription not recognised)

Forum|Forum|3 years ago
December 6, 2022
2 replies
1847 views

Good day

Please could someone assist me. I have an active lightroom subscription (purchased via apple) . It works fine on my mobile device. However, when I try to log in on my desktop (windows OS), lightroom displays "Your subscription has ended: Renew today". If I click on Renew and then select to 'Restore your purchase" it says "Restore is not available without a purchase". I have checked on the appstore, and my subscription is definitely active.

PLease can you assist me to log in on my desktop.

Thank you for your help.

Regards

Gavin <removed for privacy>

Version on Windows: Version 6.0 (Build: 20220928-0910-e5c3644)

Windows

This topic has been closed for replies.

Correct answer Rick Spaulding -

Hi,

Sorry for the confusion. Your subscription is for Lightroom Mobile only. You would need to choose one of the options here:
https://adobe.ly/3m26NKP
These plans include Lightroom for the desktop and Lightroom Mobile.
I hope that helps.

Rikk Flohr_Photography

Greetings,

The account ID you've provided only shows a subscription for the Mobile products. The mobile products subscriptions do not include the desktop version. The Desktop subscription contains mobile products but not vice-versa.

I hope that helps.

Rikk Flohr: Adobe Photography Org

gavinm76455232Author

Participant

Good day

Please could someone assist me. I have an active lightroom subscription (purchased via apple) . It works fine on my mobile device. However, when I try to log in on my desktop (windows OS), lightroom displays "Your subscription has ended: Renewe today". If I click on Renew and then select to 'Restore your purchase" it says "Restore is not available without a purchase". I have checked on the appstore, and my subscription is definitely active.

PLease can you assist me to log in on my desktop.

Thank you for your help.

Regards

Gavin. <email removed for privacy>

Rick Spaulding -Correct answer

Legend

Hi,

Sorry for the confusion. Your subscription is for Lightroom Mobile only. You would need to choose one of the options here:
https://adobe.ly/3m26NKP
These plans include Lightroom for the desktop and Lightroom Mobile.
I hope that helps.

Y

Yin27482012okp4

Participant

I also signed up the wrong trial plan and wondered why I cannot access Lightroom.

I searched around. I cannot cancel my trial plan.

Can you tell me how to cancel my trial plan so I can sign up the right one using the link you provided?

Thanks

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