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christopherw26079770
christopherw26079770
Participant
December 20, 2023
Question

Unable to move some photos (Fatal database error) + Local catalog problem

  • December 20, 2023
  • 2 replies
  • 237 views

Observed on: Mac OS Monterey 12.7.2, Lightroom 7.1.2
Im having an issue where I cannot open lightroom due to two error popups. 

 

The first is unable to move some photos, with an unknown fatal database error.

 

Then followed by a local catalog error.

 

I appreciate that this is an error that has been documented a number of times, but I seem to have tried all of the suggested solutions with no joy. So far I have tried:

  • Renaming/moving/deleting the local catalog file
  • Restarting the machine and app
  • Reinstalling the app
  • Using disk utility to look for errors on the disk
  • Clearing cache within the cloud storage interface

 

Any other suggestions before I reinstall the whole OS?

    This topic has been closed for replies.

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 20, 2023

    This is a very unusual failure mode. We need to collect a diagnostic log from you. 

    For LrDesktop

    Go to Preferences

    Account Section

    Hold down the [Opt/Alt] key to make the [Diagnostic Log] button appear.

    When you are ready to share, post the log on a sharing service (Dropbox, etc) and message me the link to the log. 

     

    Thanks!

     

    Rikk Flohr: Adobe Photography Org
      christopherw26079770
      christopherw26079770Author
      Participant
      December 20, 2023

      Thanks, have messaged you.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      December 20, 2023

      Thank you. Please leave the file available for our engineers to pull down. I will post back here once they've retrieved the file. 

      Rikk Flohr: Adobe Photography Org
      christopherw26079770
      christopherw26079770Author
      Participant
      December 20, 2023

      Interestingly I have just installed version 6.5 and version 7.0 and they both work. It seems to be an issue with the latest version of Lightroom.

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