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I
Idarine
Participant
March 15, 2020
Question

Unable to purchase lightroom for ipad pro

  • March 15, 2020
  • 1 reply
  • 451 views

Hi!!   i have a problem with my lightroom for ipad app, last month my subscription expired and today i decided to renew it again, i immediately go to app store and clicked manage my subscriptions and tapped lightroom for ipad pro, the payment went in successfully  but when i start editing raw, the app says i am not subscribed and when i tap renew or restore purchases it always says unable to complete the purchase

 

pls help

This topic has been closed for replies.

1 reply

I
Community Manager
Ignacio B.Community Manager
Community Manager
March 18, 2020

Hi,

are you still experiencing this issue?

Thanks,
Ignacio

C
Community Manager
Charlie.DCommunity Manager
Community Manager
March 18, 2020

I followed up with 'Iradine' directly, and replied to the separate post at: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/m-p/10983115?page=1#M8021. 

I believe there are a couple Adobe logins involved here, and I pointed out the correct login to access the Lightroom Premium subscription.  

Please do write back if you still need help!

Thanks,

Charlie

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