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maximilian_0499
Participant
August 21, 2024
Question

Unable to purchase Premium on Lightroom for iPad (on earlier iOS 18 Beta)

  • August 21, 2024
  • 3 replies
  • 346 views

Hi.

 

I've used premium for Lightroom several times on my iPad. Today I experienced that i'm unable to even purchase from the App. Nothing happens when i press the Premium tools, sometimes it pops up a window that says "Something went wrong. Try again later."

 

I even tried on my iPhone and I stuggle with the same issue. What could be the problem?

This topic has been closed for replies.

3 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 21, 2024

A quick follow up:

 

Using Apple Sandbox test purchases, the team has confirmed newer iterations of iOS 18 Beta do successfully complete purchases.  There were issues with earlier versions of iOS 18 Beta that blocked purchases.

 

I have modified the title of the post slightly to advise any affected users seeking help that the solution is to update to the latest iOS 18 beta/release currently available.

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 21, 2024

Hi @maximilian_0499 

Thanks for your original message and also the follow up message.  I will check with the team to ensure the LR iOS app will be ready for iOS 18 purchases/subscriptions.

M
maximilian_0499Author
Participant
August 21, 2024

I used another phone to subscribe and it worked. I believe the problem is that I use OS18 Beta on my devices.

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