Unable to Restore Purchase on Desktop Version, Phone and Web working perfectly

Forum|Forum|2 years ago
August 16, 2023
1 reply
137 views

Hello,

I've recently purchased the Photo editing package from Adobe which includes Lightroom. I had access to the Desktop, Mobile, and Web versions of it without any issue. However, the Desktop version lasted for about a month with no issues untill it suddenly wants me to log in again and it doesn't recognize my information. Even attempting to restore the purchase says it isn't able to restore it without a purchase. I have looked into trouble shooting steps online and couldn't really do anything about it.

macOS

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Sameer K

Community Manager

Hey, @saeed31714617hs0b. Welcome to the Lightroom Community. I've reviewed the account you're signed in with to the community & found that you have Lightroom mobile subscription from the Android store.

Lightroom mobile subscription won't work on a desktop. The Why? & What Now? are explained here in detail: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-subscriptions-from-mobile-app-stores-don-t-work-with-desktop-software/td-p/13120229

For help getting the correct subscription for your needs, please contact Adobe Customer Care.

Thanks!

Sameer K.

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