Unable to send photos to Google Photos

5 replies
43 views
Translate

The latest releases of Lr Mobile and Lr web are riddled with bugs. It's so frustrating as I've had photos from August which I'm unable to complete. The share to Google Photos option simply doesn't work at all from the Web version irrespective of what device or browser is used. It works for a single photo but not when many are selected. The box to connect simply doesn't appear. You can replicate by selecting several photos and then choosing the Send to Google Photos option from the bottom right. Nothing happens. I've tried several machines and several browsers including Chrome, Edge, Samsung and Brave.

Annoyingly the option works on my phone but the ability to select multiple photos at once also no longer works so I have to tediously select the photos one at a time. Not ideal when there's several hundred.

It's really not good enough for a paid premium product.

D

Dee GrangerAuthor

Participant

Thank you for the responses. Nothing has changed unfortunately. I’ve used several browsers, Chrome, Edge, Brave, Samsung and still I get the same behaviour. I’ve had to work around it by exporting the images and manually importing them to Google Photos but it’s not the seamless workflow I used to have.

Sadly the latest updates seem to have caused some issues as this isn’t the only problem I’m encountering on the web version and the Android app. I’ve got issues with out of sync images, filters and broken functionality. It used to work well but now sadly the whole experience is making the product almost useless and my editing sessions tiring.

I’m not an idiot user and would consider myself fairly advanced so it’s not a PICNIC issue. Some functionality works on some devices, but not consistently across any of them.

Translate

Claire H.

Community Manager

Hi @Dee Granger, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Translate

D

Dee GrangerAuthor

Participant

Thanks for testing this and your reply Sameer. Unfortunately it’s the dialog box that never appears so I’m not able to disconnect from my Google account. When I select multiple images the Google Photos dialog box simply doesn't pop up at all. It used to work fine with the old share shortcut at the top right of the screen but since it’s moved to the bottom right it no longer works.

Translate

Sameer K

Community Manager

Thanks for the update. I tried with up to 50 images, and it worked. Would you mind trying a different browser, or at least resetting all permissions for Lightroom Web from the page settings?

Let me know how it goes.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Translate

Sameer K

Community Manager

Hey, @Dee Granger. Welcome to the Lightroom Community. I'll help you figure this out.

I've just tried this with 16 images from LR to Google Photos, and it worked.

Could you try the following:

1 - In Lightroom Web > Select your images > Send To > Google Photos

2 - At the corner of the dialog box, click on 'Disconnect' from your Google Account.

3 - Reconnect to Google Photos.

I frequently use the feature, but I recently had to revoke permissions from Google's end too: https://adobe.ly/4xPFgxW
It may be worth a try, but it is a nuclear option.

Let me know how it goes.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.